{"id":463,"date":"2018-12-11T08:54:58","date_gmt":"2018-12-11T07:54:58","guid":{"rendered":"http:\/\/acfoi.com\/?page_id=463"},"modified":"2018-12-11T11:51:21","modified_gmt":"2018-12-11T10:51:21","slug":"total-quality-management-tqm","status":"publish","type":"page","link":"https:\/\/acfoi.com\/index.php\/formation\/hygiene-qualite-securite-environnement-2\/qualite\/total-quality-management-tqm\/","title":{"rendered":"Total Quality Management (TQM)"},"content":{"rendered":"<h4>Objectifs<\/h4>\n<ul>\n<li>Analyser l\u2019entreprise,<\/li>\n<li>Rendre plus performant l\u2019entreprise par la participation active du personnel<\/li>\n<li>Savoir manager selon le mod\u00e8le d\u2019excellence<\/li>\n<\/ul>\n<h4>Public<\/h4>\n<ul>\n<li>Directeur Qualit\u00e9, Responsable Qualit\u00e9, Assistant Qualit\u00e9,<\/li>\n<\/ul>\n<h4>M\u00e9thode p\u00e9dagogique<\/h4>\n<ul>\n<li>M\u00e9thode fond\u00e9e sur une dynamique interactive reliant les connaissances, les comp\u00e9tences et les objectifs de performances qui sont sp\u00e9cifiques aux r\u00e9sultats attendus de la formation,<\/li>\n<li>Des cas pratiques permettent d&rsquo;identifier les points cl\u00e9s des processus de l\u2019entreprise et de leurs mises en \u0153uvre au travers d\u2019une d\u00e9marche TQM.<\/li>\n<li>Appropriation des contenus de formation par des mises en situation sur des cas en entreprise<\/li>\n<li>Les cours alternent entre une partie th\u00e9orique 70% et une partie pratique 30% sous forme d\u2019exercice pratique.<\/li>\n<\/ul>\n<h4 style=\"text-align: left;\" align=\"center\">Programme de formation<\/h4>\n<ul>\n<li>D\u00e9finition et concept<\/li>\n<li>Principe de la gestion en 7 points<\/li>\n<li>El\u00e9ments constitutifs de la qualit\u00e9 totale<\/li>\n<li>La qualit\u00e9 Totale\u00a0: Pourquoi\u00a0? \/ Pour qui\u00a0? \/ Par qui\u00a0?\/ Comment\u00a0?<\/li>\n<li>La notion de client<\/li>\n<li>La r\u00e9sistance aux changements<\/li>\n<li>Pr\u00e9alables aux changements (actionnaires \/ personnel \/ clients)<\/li>\n<li>Gestion int\u00e9grale de la qualit\u00e9\u00a0: mise en \u0153uvre de la GIQ<\/li>\n<li>De l\u2019Assurance Qualit\u00e9 \u00e0 la Qualit\u00e9 Totale<\/li>\n<li>Les fondamentaux de la Qualit\u00e9 Totale<\/li>\n<li style=\"list-style-type: none;\">&#8211; Satisfaction du client<\/li>\n<li style=\"list-style-type: none;\">&#8211; Comp\u00e9titivit\u00e9<\/li>\n<li style=\"list-style-type: none;\">&#8211; Satisfaction du personnel<\/li>\n<li style=\"list-style-type: none;\">&#8211; D\u00e9marche processus<\/li>\n<li style=\"list-style-type: none;\">&#8211; Maturit\u00e9 des processus &amp; Am\u00e9lioration Continue<\/li>\n<li style=\"list-style-type: none;\">&#8211; R\u00e9f\u00e9rentiel ISO 9000<\/li>\n<li style=\"list-style-type: none;\">&#8211; Le chemin de l\u2019excellence (EFQM)<\/li>\n<li style=\"list-style-type: none;\">&#8211; Le reengineering<\/li>\n<li style=\"list-style-type: none;\">&#8211; Les 7 z\u00e9ros<\/li>\n<\/ul>\n<h4>Les outils de comp\u00e9titivit\u00e9<\/h4>\n<h4>Les outils de recherche :<\/h4>\n<ul>\n<li>Le QQOQCP<\/li>\n<li>Le Brainstorming<\/li>\n<\/ul>\n<h4>Les outils de classement :<\/h4>\n<ul>\n<li>Le diagramme cause &#8211; effet<\/li>\n<li>La feuille de relev\u00e9<\/li>\n<li>La matrice de compatibilit\u00e9<\/li>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<h4>Les outils de d\u00e9cision :<\/h4>\n<ul>\n<li>Le vote pond\u00e9r\u00e9<\/li>\n<li>Le diagramme de PARETO<\/li>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<h4>Les outils de pr\u00e9sentation :<\/h4>\n<ul>\n<li>Le plan d\u2019actions<\/li>\n<li>L\u2019arbre de pertinence<\/li>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<h4>Dur\u00e9e et tarifs<\/h4>\n<ul>\n<li>Intra-entreprise\u00a0: 1 jour, 750 \u20ac HT\/jour<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Objectifs Analyser l\u2019entreprise, Rendre plus performant l\u2019entreprise par la participation active du personnel Savoir manager selon le mod\u00e8le d\u2019excellence Public Directeur Qualit\u00e9, Responsable Qualit\u00e9, Assistant Qualit\u00e9, M\u00e9thode p\u00e9dagogique M\u00e9thode fond\u00e9e sur une dynamique interactive reliant les connaissances, les comp\u00e9tences et les objectifs de performances qui sont sp\u00e9cifiques aux r\u00e9sultats attendus de la formation, Des cas&hellip;&nbsp;<a href=\"https:\/\/acfoi.com\/index.php\/formation\/hygiene-qualite-securite-environnement-2\/qualite\/total-quality-management-tqm\/\" rel=\"bookmark\">Lire la suite &raquo;<span class=\"screen-reader-text\">Total Quality Management (TQM)<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":456,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":70,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-463","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/acfoi.com\/index.php\/wp-json\/wp\/v2\/pages\/463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/acfoi.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/acfoi.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/acfoi.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/acfoi.com\/index.php\/wp-json\/wp\/v2\/comments?post=463"}],"version-history":[{"count":1,"href":"https:\/\/acfoi.com\/index.php\/wp-json\/wp\/v2\/pages\/463\/revisions"}],"predecessor-version":[{"id":464,"href":"https:\/\/acfoi.com\/index.php\/wp-json\/wp\/v2\/pages\/463\/revisions\/464"}],"up":[{"embeddable":true,"href":"https:\/\/acfoi.com\/index.php\/wp-json\/wp\/v2\/pages\/456"}],"wp:attachment":[{"href":"https:\/\/acfoi.com\/index.php\/wp-json\/wp\/v2\/media?parent=463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}